Delivery Procedure:
Delivery in Yerevan is carried out within 1 hour, depending on the order and the address specified by the customer. The following rates and times apply for delivery:
Shipping costs are the responsibility of the buyer. The price shown on the website does not include shipping and additional costs.
Payment Procedure:
Payment at Japona.am is carried out in two ways: online or in person. Online payments can be made through ARCA, Ameriabank online banking, and Idram payment systems. ARCA, Virtual ARCA, Visa, and MasterCard cardholders are served.
Manual payments are made at the time of delivery in Armenian drams. Payment via POS terminal is also accepted.
Japona reserves the right to correct any payment errors it detects for a refund or reimbursement, as provided in Japona's User Protection Rules, by transferring or charging funds to the user's applicable payment system.
When the products to be purchased have been selected and added to the customer's cart, the customer initiates the process of forming the order. During this process, the customer must choose one of the payment options available on the website.
If the online payment option is selected, the customer is redirected to an external website to complete the online payment. The customer's order (purchase order) is considered accepted when the online payment is successful and the customer's account is charged for the corresponding purchase. In the case of cash payment, the purchase order is considered accepted upon completion of the purchase.
Payment terms are controlled by third-party banks and clearinghouses that Japona cooperates with. By choosing a payment option, the customer confirms that they are aware of and agree with the rules of the third-party banks or payment settlement organizations, and that the customer undertakes to follow them and these terms unconditionally.
If an online payment option is selected, the customer must pay the full amount specified in the purchase order, which is calculated at the time the order is placed. In the case of incomplete payment (insufficient payment or insufficient funds), the purchase order will be invalidated and will not be processed in the system. In this case, the payment will be canceled, and the customer will not be charged anything.
At the time of placing the order in the system, relevant notifications and emails are sent to the customer and the service providers participating in the purchase order. Email messages serve as confirmation of the purchase of the service.
If you have signed a contract with us in advance, you can receive the order immediately or at the time of your choice, without waiting for the money to be transferred to our account. You can call for the special conditions set for corporate clients at 043 66 88 22 (in order to improve the quality of service, the call may be recorded).
If you do not wish to enter into a contract, the delivery will be made only after the money has been transferred to our account. Then, our operator will immediately contact you and agree on the exact delivery time. An appropriate tax invoice will also be sent with the order.
The prices of the products presented on the website are final and include all taxes.
Return Order:
Return and replacement of products of improper quality
The external quality compliance of each product must be checked at the time of delivery in the presence of the shipper. For this reason, we ask you to carefully check the proper packaging of the food in the presence of the courier, and in case of deficiencies, make the return on the spot or request a replacement of the given product. In other cases, the company is not responsible.